Policies
Our policies, in plain language.
How we handle your data, what we expect from clients, and the terms of working with Druza and SellerGrid. Each policy starts with a short summary.
Last updated:
Your data
Privacy Policy
- We collect only contact details and the business information you choose to share.
- We never ask for Amazon passwords or one-time codes.
- We never sell your data or share it without your consent.
- You can ask us to show, correct or delete your data at any time.
Data Protection Policy
- Data is encrypted in transit and at rest, and each seller's data is separate.
- Security incidents are reported to Amazon within 24 hours.
- Data is kept only as long as needed, then deleted securely.
Cookie Notice
- No tracking cookies by default.
- Analytics loads only if you click Accept.
- You can change your choice at any time.
Working with Druza
Terms & Conditions
- Services follow the package, proposal or consultation you agreed to.
- Payment is due before the work starts unless agreed otherwise in writing.
- No one can guarantee sales, rankings or Amazon decisions.
Refund Policy
- Full refund if you cancel before any work starts.
- Work already delivered is not refundable.
- Amazon fees and ad spend are paid to Amazon, so Druza cannot refund them.
Acceptable Use Policy
- No fraudulent, illegal or unethical use of our services.
- No sharing of Amazon credentials or bypassing Amazon policies.
- Breaking these rules can suspend the service immediately.
Questions about our policies?
Email or WhatsApp us and we will answer.